Returns and Refunds Policy
At Pinnacle Naturopathy, we are committed to providing you with the highest quality products and services. Please review our returns and refunds policy to understand how we handle returns, exchanges, and refunds for our online dispensary, toxins be gone online membership platform, tbg online courses, and pinnacle detox and wellness retreat tickets.
Online Dispensary
Returns and Exchanges:
- We accept returns for products purchased from our online dispensary within 7 days of purchase, provided the products are faulty and photos have been sent for return approval and in their original packaging. We will not return for change of mind.
- To initiate a return or exchange, please contact our customer service team at ad***@*********************om.au with your order number and reason for return.
- Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and will be applied to the original method of payment.
Online Membership Platform
Cancellations and Refunds:
- Membership fees for our online platform are non-refundable. However, you may cancel your membership at any time to avoid future billing.
- To cancel your membership, please visit your account settings or contact our support team at ad***@*********************om.au
Online Courses
Refunds:
- Due to the nature of our courses being digital and online we do not offer a refund for our online courses. If you are not satisfied with your course for any reason, you may reach out to us to see if we can offer you some additional support.
Retreat Tickets
Cancellations and Refunds:
- Retreat tickets are non-refundable. Due to the nature of our retreats and the limited availability, we cannot offer refunds for cancellations.
- If you are unable to attend the retreat, you may transfer your ticket to another person. Please contact our team at ad***@*********************om.au to arrange a ticket transfer.
Exchanges:
- In certain circumstances which are assessed on an individual basis, you may be able to transfer your booking to a future retreat date. Please contact us at ad***@*********************om.au to discuss your options.
General Information
- Please note that digital products (such as downloadable materials) are non-refundable.
- We reserve the right to refuse refunds for any product or service that does not meet our return and refund policy criteria.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at ad***@*********************om.au Thank you for choosing Pinnacle Naturopathy!
